Refund and Returns Policy – Aayush Traders

At Aayush Traders, your satisfaction is our top priority. We strive to ensure a safe, smooth, and transparent shopping experience for all our customers. Please read the following policy carefully before initiating any return or replacement request.

1. Unboxing Video Requirement

An unboxing video is mandatory as proof for any returns, damage claims, replacements, or missing item cases.
Without this video, we will not be able to process your request under any circumstances.

2. General Return Policy

  • Returns and exchanges are only available via replacement under specific conditions.

  • Refunds are not provided in any case.

3. Conditions for Returns and Replacements

3.1 🚚 Damaged Goods

  • All items undergo a quality check before dispatch.

  • If you receive a damaged item, you must inform us within 5 working days of delivery.

  • A replacement will be provided only after damage is verified via the unboxing video and clear images.

  • Returns are not accepted for reasons related to slight color variation, design preference, or minor craftsmanship issues.

  • For minor breakages or packaging leakage, a small compensation (like additional quantity) may already be included.

  • If you still wish to return the item, return shipping costs will be borne by the customer, and we will provide a replacement only.

3.2 📦 Wrong Product Received

  • If the delivered product differs from what was ordered, please notify us within 5 working days, along with your order number and name.

  • We will arrange a replacement once we receive the wrong item back in original condition and packaging.

4. Important Notes

  • Unboxing video is compulsory for processing return/replacement requests.
  • All returned items must be unused and in original packaging.
  • No returns or refunds will be accepted for change of mind after purchase.
  • Customers will bear the return shipping costs unless the error is from our side.

5. Contact Us

For assistance or questions, feel free to reach out to our customer support:

📧 Email: info@aayushtraders.com
📞 Phone: +91-9373737248
📍 Address: Plot No. 7, Shastri Nagar, Opp. Bharat Petrol Pump, Gandhibagh Road, Nagpur – 4400888, Maharashtra